Tag - Social Media Management

Egos aside: True social media customer service

Social Media Management

Social media can be humbling, both as a novice who is just messing around and as a social media manager.  A lot of times, the temptation exists to assert ourselves and publicly shun those who question us, but as a social media manager, this isn’t the best avenue of attack.  All too often our egos want to sit in the driver’s seat and simply throw out orders, as we expect them to be followed.  However, this isn’t the way a customer service relationship works best, and social media management is, at the end of the day, a customer service profession. Read More