Buying a vehicle is something that most people go through some time in their lives. Basic transportation is necessary for many Americans, particularly those who do not have access and a willingness to use public transportation. In New York City, one can live easily without a vehicle. In most cities, this simply isn’t possible.
This infographic below by Kelley Blue Book breaks down the car-buying experience from the buyers’ perspectives. We learn that not only do most people not enjoy haggling, but we also learn that a customer-service based selling experience may make people more willing to buy more often.
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(via: Automotive SEO)