Tag - Social Media

Egos aside: True social media customer service

Social Media Management

Social media can be humbling, both as a novice who is just messing around and as a social media manager.  A lot of times, the temptation exists to assert ourselves and publicly shun those who question us, but as a social media manager, this isn’t the best avenue of attack.  All too often our egos want to sit in the driver’s seat and simply throw out orders, as we expect them to be followed.  However, this isn’t the way a customer service relationship works best, and social media management is, at the end of the day, a customer service profession. Read More

Is Social Media Bad For Your Phone? #infographic

Social Media Apps

Phones have a big enough problem with battery life without the constant pinging that most of our social media apps do. Even when they’re just sitting there doing nothing, our phones are often busy getting our Facebook updates ready to present, seeing if there are any new direct messages on Twitter, and letting us know when our Google+ friend is about to have a birthday. It can be daunting. Read More